Track an Order
What your status means:
Processing = We have received your order and will package it up as soon as possible.
On Hold = We have run into an issue with your order. Normally this means we’re waiting on a certain item in your order to come into stock.
Packaged = Your order has been packaged and is waiting to be sent (we aim to send all packages within 24 hours once they have reached this status.
Packaged (on hold) = Your order has been packaged and is waiting on a pre-order item and will be sent as soon that the product comes into stock. The packaged is labeled and stamped and ready to go!
Pre-order = You have ordered a pre-order or special item only. This status will change once the item comes into stock.
Completed = Your item has shipped and is now in the hands of Royal Mail.